917-599-6736
Megan Chen Therapy
Patient Advocacy
When illness is impacting yourself or your family, it is extremely stressful. Our healthcare system is confusing and frustrating on the best day; I can stand by your side, be the squeaky wheel, ask the tough questions, make the phone calls and assist you in getting the best care, not just what is initially offered.
A private paid patient advocate serves as a dedicated ally and resource for patients, ensuring they receive the best possible care and support throughout their healthcare journey. Their role is to empower patients, protect their rights, and advocate for their well-being in an increasingly complex healthcare landscape.
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I have been a patient advocate my entire life, it is just a part of who I am. Whether it is myself, family members or patients I've worked with, I am always the first to check in and make sure the information is understood, aligns with what is wanted, is the best option available, is not missing crucial factors and that the decision is made with care and confidence. Not everyone has someone like this in their family, but I would be honored to be that person for you. These are some ways I can help:
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Navigating Healthcare Systems: Patient advocates help individuals understand complex healthcare systems, including insurance coverage, hospital policies, and available treatment options. They guide patients through the maze of medical services, ensuring they receive appropriate care.
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Ensuring Patient Rights: Advocates educate patients about their rights within the healthcare system. They ensure that patients receive respectful and equitable treatment from healthcare providers and facilities.
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Facilitating Communication: Advocates act as liaisons between patients, healthcare providers, and insurance companies. They facilitate effective communication to ensure that all parties understand the patient's needs and preferences.
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Educating and Empowering Patients: Advocates empower patients by providing information about their medical conditions, treatment options, and potential outcomes. They help patients make informed decisions about their healthcare.
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Coordinating Care: Advocates coordinate healthcare services and appointments, ensuring continuity of care across different providers and settings. They may organize medical records, schedule appointments, and arrange for transportation if needed.
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Resolving Issues and Concerns: Advocates address concerns and complaints on behalf of patients. They advocate for fair treatment, resolve billing disputes, and ensure that medical decisions align with the patient's preferences and best interests.
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Supporting End-of-Life Planning: In situations involving end-of-life care, patient advocates provide support in making decisions about palliative care, hospice services, and advanced directives. They ensure that the patient's wishes are respected.
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Customized Support: Advocates tailor their services to meet the unique needs of each patient. They provide personalized support and advocacy based on the specific medical condition, cultural background, and preferences of the individual.
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Providing Emotional Support: Beyond practical assistance, advocates offer emotional support to patients and their families. They listen to concerns, provide reassurance, and offer guidance during challenging times.
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Advocating for Access to Services: Patient advocates advocate for access to necessary healthcare services, medications, therapies, and support programs that may not be readily available or known to the patient.
Unfortunately, patient advocacy is not a covered health expense in our system. That means this service is an out of pocket expense. Because every situation is unique, the payment structure can be different depending on your needs (per appointment, per hour, per day, etc). The best way to establish a plan that meets your needs is to discuss over a free consultation phone call. I look forward to speaking with you.